If there is less than star I will not mentioned it
Very bad service and very dirty hotel. my biggest mistake choice.
I recommends to sleep in your truck better then here
Shockingly bad. First we were given a number for an airport shuttle that had stopped operating by the time we got in. When we got to the hotel another customer in front of us had the same complaint. $100 bought me one of the worst rooms I've ever stayed in. Dirty, rusted fixtures, and at the end of an incredibly long hallway on the second floor (no elevator) full of noise and the smell of stale tobacco. A huge obviously long-unrepaired leak has created water damage across the ceiling. It looks like it's about to collapse onto the desk.
And this morning it started to rain, dripping water on my stuff. It's the last straw.
For the love of God, do not stay here.
The lady at the front desk charged us for an extra day of parking that was not required. She acted as if she was on drugs. The floor in the bathroom was very cold. The room was clean but average. the room was not sound proof lots of traffic noise and noise from people in the Hall the phone in the room did not work. However the lady that drove our shuttle to the airport was great! Five stars for her
We stayed at this hotel 3 years ago when we took a family trip to the Grand Canyon and had an early flight out. They let us leave our car on their parking lot for the week for staying with them at no additional charge , drove us to the airport at 3 am, and picked us up at the airport when we came back. We were pleased and excited to book with them again! But this time when we went to Hawaii, we stayed with them, and they charged us $7 a day to leave our car. They shuttled us to the airport to fly out, but when we arrived back to the airport after flying home (a combination of 4 flights across the country to get home over 24 hour period) and we called them to send the shuttle to take us to the hotel where our car was parked. 30 minutes passed and they did not arrive. No problem, we called again and was told they would be there right away. 20 minutes more passed and no one arrived, so my husband began walking to the hotel to get our car and left me at the airport shuttle bus stop with our bags. 10 minutes after this, a Quailty Inn shuttle arrived and other passengers began getting aboard, so I walked over to the shuttle and told the driver the situation. He asked if we had spoken to a woman when we called and I said we had. He said it had been shift change but he didn’t know why no one had come for us. He left me where I was, still at the airport, and took the other passengers to the hotel, arriving just as my husband was approaching the hotel parking lot.
This place does not look like the picture.....it is really run down. We only stayed one night before our flight but won’t be staying here again. I will say, Miss D was very nice. Our hotel shuttle to and from the airport were on time.
This place looks nothing like the online pictures. It was actually a little on the creepy side. Heater made a loud creaking noise all night. Toilet leaked from the bottom and soaked the floor up. Outside my room the ceilling was leaking so badly that the hallway was puddled up and a 6 foot section of the ceiling was sagging. Every corner I looked in needed some type of work or repair. Very disappointing for a Quality Inn.
Room was clean and ms d was nice. The water was not hot but just luke warm. Turned on the heat and it didn't make the room warm for over 5 hours. I also didn't know it required a $100 deposit. I been in way better hotels that didn't require that. Walls was beyond thin and could hear everyone. I will not return here.
I attempted to contact staff multiple times on 02/11/2021 in an attempt to see if we could obtain a room earlier than 3:00 PM. However mu wife and I were unsuccessful in reaching the front desk after multiple attempts.
If this is the level of service received before arrival then I may have to choose an alternate hotel that is willing to perform their required duties at front of house.
Nice people work here. Older building. The Oder rooms are prolly worse. Ask for something newer if your picky!! Good luck!
It kinda smelled in there and the sounds of planes overhead was not pleasant either. It's right next to a major highway so you have that noise also. But if you need something super cheap and no amenities then go here
If you need a quick place to lay your head. Then yes this is an okay place to stay. The rooms are very dated, beds aren’t comfortable at all. And this location is in need of a serious renovation
The place was filthy!!!! I waited in the lobby while housekeeping “cleaned” the restroom only to go in and find it dirty and with no toilet paper! The rooms smell and don’t even bother calling the front desk. The night staff was so rude and use the caller id to avoid doing any work at all. This is a 1 star at best and only because they are located near the airport. Avoid this place at all costs!!!! When we tried to voice complaints we were told there’s nothing they can do. 🤮Just terrible 🤮
Stayed overnight before flight, Ms D was awesome and so nice! Helped us get a good parking spot up front for us to leave our car for a week. Shuttle to airport was great. A week later returned late to stay overnight again before heading home. Noticed my car was Missing the License plates. Mentioned to night clerk and she said she didn't have access to camera that a manager would be in in the morning it was midnight so understood. Slept, woke up to a toilet leaking in bathroom, went to desk and had to wait for awhile to get help. The lady was very rude and acted up set I was even there. Said no manger would be in that day. I know they can't get my plate back but some care would be nice. I Wouldn't feel safe about parking here again.
When I walked in, I could already tell it wasn't clean. There was dust in a lot of places. The showers were dirty and had dirt in them. The beds were very loud. The walls were chipped. I didnt even really want to stay the night there. It wasn't the worst hotel, but definitely not good. Overall, I had a bad experience. Won't be back unless they change some things around there. I do not recommend.
Booked the room for 2 nights, Sunday and Monday. Monday I flew out, ooh and no shuttle, arrived back Monday night, my room had all my belongs taken by the hotel staff. I was able to recover a few items but still above 100.00 worth still missing. Hotel manager thought by refunding one night was sufficient recovery of my stuff or its value. He was rude, and didn't care that my belongings were gone or that I felt violated. So far Choice Hotel has not resolved the issue. Would never recommend this hotel as they obviously don't value a persons privacy or belongings.
Arguably the best cheap hotel located near the st.louis airport. The room was clean; at this time of pandemic I made sure to pull out the comforter and sheets to make sure they were clean and washed properly. The hotel provided great service and internet connection was decent. I am go glad I booked this hotel to save me some money, also everyone at this hotel was helped and made sure my stay was perfect without any problems. Next year I am visiting st.louis again and I plan to stay at this Quality Inn again.
Ms Dee at the front desk went ABOVE AND BEYOND her call of duty for us. My husband just had surgery and was unable to go to the lobby each day to renew the reservation as we didn't know how long we were going to have to stay. Ms Dee came to our room twice each day just to check on him and ask if he needed anything. And she brought us new room keys as well. She is a true example of hospitality. Her vibrant and bubbly energy lit up the room when she greeted us at the door. Room was clean, housekeeping was super friendly and efficient.
Quiet place for anyone needing a good nights sleep. The bed was comfy, sheet were soft, and the AC was perfect.
We will definitely stay here again.
Rooms smell horrible as well as the walkways. You walk through the hallways and all you smell is weed. Overall conditioning of the rooms are poor quality. Lock to the room, you have to kick the door just to open it. There were cracks in the plaster. Paint touch up`s on the ceiling didn't even match.
I am completely dissatisfied with all aspects of my stay. I would not recommend this facility to anyone else. And would never stay there again