There are different aspects of this hotel that are good,bad and horrible.The desk clerks while being very congenial,fall short with satisfying and resolving problems.After checking in, I was given a room that had toilet problems. I had already unpacked everything and instead of fixing the toilet,they were going to relocate me to another room.I asked not to be relocated and thought that this should be an easy fix on the toilet.With passing the front desk,the clerk had indicated what the problem was and that it had been resolved.The very next time I used it,the same issue had not been resolved. I do have to say that the room was very nice and clean but I had to request a refrigerator which normally would already be in the room.Without the smoking accommodations taken from guests, I was forced to enjoy smoking outside where there was no enclosure or seats only to face the weather elements.Being a service oriented type of business,one would think that such accommodations would be made for their guests. I will certainly think twice before using Choice Hotels affiliated hotels.
Went for park and fly. Room could had been cleaner, we could smell someone had smoke in there before us.breskfadt was okay. The staff very friendly and helpful. Ride to and from airport good. I would stay there again.
The hotel is a bit old, but VERY CLEAN. That is the reason why I am giving it 5 stars.
Very Clean is VERY IMPORTANT TO ME!!!
Perfect rating and price for what you get. It's priced properly and actually had a breakfast provided which we didn't know so that was nice. Wouldn't want to do more than 2 nights here, but again, it's priced accordingly for the quick lay overs
Pretty good value for the price. Older property in need of updating. Polite staff, clean room, and solid shuttle service to and from the airport & hotel.
The rooms definitely need upgrading! Not worth the money. Spend your money at a better Hotel
Old hotel and in need of maintenance. Peeling paint, mold and rust. The maid start cleaning at 8am, and they are noisy, they seemed eager for me to leave and removed my do not disturb. The fitness center equipment looks like it should be on side of road with "free scrap" sign, it should just be closed. Breakfast was subpar compared to other quality inns. Bright side, clean sheets, clean towels, good price, close to airport. I would not stay here again unless for less than 12 hr stay
Excellent customer service and people at the front desk were so nice and so good. I would definitely recommend. 👍
This is my first time staying at this hotel chain and the experience is not pleasant. The only reason I chose to stay there is because I am supposed to meet someone who is staying there overnight, otherwise I would not have chosen the hotel at all.
The lady who checked me in was very nice and she even let me use her personal cellphone charging bloc.
Then things went downhill from there.
The room was old, not fancy, but the beds were clean so that was great. I did notice quite a bunch of ants in the bathroom but it was not that big a deal.
The hotel provides hot breakfast to guest. However, the regular guests eat in one room and guests from tour group eat at a different room. This means regular guest and tour group guest are served different food which is also understandable. Because I am an Asian American, the hotel staff thought that I was with the Asian tour group that was staying overnight there. That was not that big a deal either as I understand the staff's concern. So I explained that no, I am a regular guest at the hotel and my room number is xxx. Somehow, she just would not believe me. She found the guide of the tour group and asked him whether I was with his tour group. Naturally the guide said that no I was not part of his group. Only then did she stopped accusing me but she never apologized. I was very much insulted at her lack of trust purely based on my Asian look and skin color.
Then, I realized that my key card would not work any more. So I told the front desk and they re-keyed my card. Still I can not open my hotel door. Then I went to ask for re-key a second and a third time. Finally I dragged the front desk guy to my door and he tried and could not open my door. It was only then he quickly realized something, went back to the front desk and came back a moment later, voila, the green light blinked and the door opened. I did not know what to make of it.
So, my advise to you, try a different hotel as there are a couple of hotels right next to this one. Pay a little more as you deserve to be treated right.
Dated quality inn with thin walls, you can definitely hear adjacent rooms talking. The beds are extremely firm, this is a deal breaker for me. A bed should not be this rock hard, impossible to get a decent night's sleep. I will be finding another hotel tomorrow, unacceptably hard!
Generally good service along with good breakfast but the rooms are very run down. For the price expected something better. The building should have undergone renovation years ago.
Stayed here before our flight home, after a visit to Niagara Falls The hotel room was clean and the bed was pretty comfortable. The room had a high ceiling and felt very spacious. The bath room was small but somewhat updated and clean. No elevator but that wasn’t an issue for us. The staff was very friendly and helpful. The location is ideal for the airport.
Their model pictures looked great but the room that we got assigned had dirty carpets, no cable, sheets with stains, walls & fixtures outdated and shaky. Not my ideal room when I think of Choice Hotel chain. Pretty disappointed in that front.
But here are some good aspects as well. The room guest crowd are pretty decent and this is certainly not your you-know-what-type of a hotel. Safe for families. Breakfast was decent, not the best. Friendly staff. Location is great for who need access.
But I shouldn't have paid this premium for this hotel when I did not get that experience.
Rooms were nice & clean. Although rooms didn't have little refrigerator and microwave but it due able. Breakfast was nice & room service was okay. I guess this motel is close by airport so it seems always busy. All the rooms are on bottom floor. The best thing about Choice hotels are they give free continental hot breakfast as per not like other big franchise (i.e. Hilton's & Marriott) have expensive breakfast with same old standards. I would always suggest and get choice hotels with all amenities and free good amount of breakfast.
Worst customer service for any hotel. Non-smoking rooms smelled like fresh cigarette smoke. Door to the outside could not be locked. We realized that later in the night. Front desk knew about it and did not tell us. Their solution was to make us move to a different room at midnight. Never again at this place. Low cost is important, but some sense of dignity is more important than a few dollars.