I made reservations to stay 3 nights & 4 days. The day that I arrived they informed me that their key mechanism was down, malfunctioning which meant I had to sleep with the door open...so unsafe. They offered to refund me the money but this is the thing I'm very disappointed. They knew about this problem 4 days prior the beginning of my stay. They failed to notify me from the moment it happened and for that I feel they failed terribly. They could have put me & my family else where and honored the price I originally had locked in at the time of my booking. Prices at other hotels were significantly high so I decided to chance it and stay there. And for their lack of help and poor customer service I give them a 3 start.
The room needed more attention
Dirty as ever !! Even the towels non smoking but reeked of smoke
Good mask and social distancing policy and procedure. Clean room. Comfortable bed. Noisy air conditioner. Didn't use modified breakfast service.
The floor was not vacuumed and blunt clips on the floor. Traces of food that had been there for god knows how long. The pillows were dingy and the room stunk. Thank god the woman at the counter (Carolyn) was super understanding, refunded my money immediately and apologized up and down!