My husband's flight was delayed and he did not arrive until after 1am. At 10:24 he was sent a text from park 2 fly that he should take a cab to pick up his vehicle because they are not open after midnight. After arriving and trying repeatedly to find a cab, or even possibly an Uber, there was none to be found. He had to walk to park and fly with his luggage at 2am from the airport. Their website, indicates they are open 365/7/24 hours a day which is misleading and that parking includes shuttle service both to and from the airport. When my husband finally arrived after the 3 mile walk at 2 am carrying his luggage, there was a sign on the door that said they close at midnight. I would not park there if you flight may be delayed and you could possibly arrive after midnight, or you may find yourself in a similar situation. --- Update, I have amended the previous review to correct the timing of the text messages. I also do not see under the PP2f.org FAQ for Westchester concerning hours anything about closing and not providing shuttle service after midnight. I would still not recommend parking here if you may possibly arrive after midnight.
We arrived at JFK at 6 AM after a 5-hour red-eye. We gathered our luggage, and called Park 2 Fly to pick us up. The agent told my boyfriend a driver would “be there shortly.” It was 37 degrees and windy.
He called back at 6:58 AM and was told, “ten to fifteen minutes.” He thanked her, but by the time he called again at 7:15 AM, we were angry, tired, and freezing, and he told her as much. We had seen 3 empty Park 2 Fly vans pass us on the opposite platform. Without apology, she replied that there were “a lot of drop-offs,” and hung up on him.
The van arrived at 7:30 AM. Both platforms were empty, and we were the only passengers, with no other pick-ups. I asked the driver if we had waited in the wrong place. He said no.
My boyfriend tipped the driver for helping with the luggage while I went to settle the bill. Once inside, I asked the agent how long it takes for airport pick-ups. When she replied 10-15 minutes, I asked why we had to wait 45. She replied that they were really busy. I told her I understood, but then why wouldn’t she just tell us the truth, not 10-15. “Sorry,” she snipped, “but a lot of people travel in the morning.” I told her she wasn’t sorry when she hung up on my boyfriend. From there, it devolved into a shouting match, with her throwing my key fob at me and telling me to get the F out. Admittedly, I don’t shy away from yelling and cursing when treated this poorly.
When we got home, my boyfriend noticed we were charged an extra day. He called Park 2 Fly’s designated number for JFK and followed the prompts for “billing.” The person who answered sounded like that same agent. She said her name was Keshia, and there was no billing department there.
Obviously, we won’t be using Park 2 Fly ever again (especially after we found so many similar experiences in Google reviews). Their website goes on about their high-level customer care, honesty, rigorous training, and commitment to professionalism. Everything that this woman sorely lacks.
The service is very good but compared to other airport locations the price for the Westchester is very expensive. Almost twice as expensive as JFK. More than three times as expensive as Bradley. What gives?
I parked my car at the JFK lot between 4/10-4/17. When I picked up the car, if the odometer didn't show that somebody had taken my car for a joy ride while I was away, the music blasting on a radio station that I never listen to was definitely a clear indication. Today I realized that someone was nice enough to clean out my "loose change" when I went to look for quarters to park my car. Don't park here!
So convenient! Not waiting for an Uber after a vacation is magical! The driver takes you directly to airport and is normally waiting when you arrive! Friendly staff and very clean shuttle Van's! All protocol in place! I've used them 4 times and will continue!