Elevator was broken and we were told at last moment so it would be extremely expensive to book elsewhere.
Turns out the elevator was broke for years.
the only good thing about the room would of been the stories that the room could tell because it was nasty and used up in all the dive bar type of ways but a hotel room...
My wife is a die hard eagles fan they had a game on her birthday and she had never been it was the worst hotel I’ve ever been in it was filthy the elevator was broke it was a horrible experience
It was a great pleasure to have stayed in this hotel for three days. I have really enjoyed the laid back feelings at the pool. This hotel and its staff are everything I had wished for. Everyone and everything was absolutely perfect and exceptional. I had a great time and never had a bad meal. No to mention, all of the staff were so accommodating.
DO NOT STAY HERE!!!! I booked a room here back in January for a concert that I was going to attend. Due to COVID the concert was postponed so I tried to change my dates of the reservations. After much digging I found that the dates I wanted were unavailable. I tried to reach out to the hotel via booking.com since that is where I made the reservation and all the contact info was easily. I was unable to get in contact with this hotel. I tried to see if by any chance they would waive the cancelation fee. No luck of being in contact. I decided what the hell we will keep the reservation and have a getaway weekend in Philadelphia. The day before we are going to leave I get a call from the hotel stating they are overbooked and cannot accommodate me. Mind you this reservation was made back in January, and I decided to keep it and not cancel it. The woman on the phone was not apologetic in any way. Just told me to call booking for a refund or new hotel and hung up. Thankfully for the customer service through booking.com I was able to get a full refund and found a new hotel. However; do to the lack of customer service and frankly other reviews I have read I will never give this place my business. This experience was horrible. I implore that you don't give them your business, and for those who have had better service you got lucky.
A5 stars! This hotel was awesome! I never thought their assistance would be this professional despite their very affordable rates. Their crews were very friendly, welcoming, and accommodating. I won't forget to tell all of my colleagues and relatives about this hotel for sure. Cheers to more customers and success in the future.
You get what you pay for. Only came because hotel would not refund. Hot water and AC works. Mostly clean. Great location tho. Diner across the street worth the stay at this hotel.
Everything was horrible..no ammeneties that they claim to have is aren't there. There was a blackout in building and had no TV for 12 days. No ice or soda machines.. bad bad bad
Terrific hotel service! All of my questions were addressed by their staff who was very professional and excellent. He never fails me on my high expectations from the front desk until I was able to get the best room for me. I heartily recommend this hotel to all of my relatives and colleagues for sure. Job well done. Nice!
I parked my car there (directly under the light) and got my catalytic converter stolen! I called them and they rejected to offer any help!
If you stay at this place after reading the reviews then you deserve what you get. My brother and I stayed here for one night and I could believe the filth of this place. Our room had stains, cracks, holes in the wall, the door handle was broken and don't even get me started on the smell. I can't believe the city of Philadelphia allows this place to even stay open, absolutely ridiculous. You've been warned.
I use them for parking for the airport. They have a shuttle that takes you to and from the airport. When I arrived to check my car in they told me there was no shuttle due to corona. Nobody contacted me from penrose or ways. I would’ve made different plans if I’d known in advance.
If I could give this place negative stars I would. They screwed up our reservation and wouldn't fix it. There was no place to park. I had to wait 1 hour to find a spot to park o that wasnt a spot. They sell parking to non guests. They didn't have the room we wanted and refused to refund. They were rude and extremely disrespectful at the front desk. The elevator was broken and we had to ride the service elevator. The room looked like it was serviced last in the 1970s. The outlets didn't work in our room. The only ice machine in the building was downstairs. And it took us over an hour to check it. F--
I went here when the 25th of March a short light skin woman at the front desk with blonde hair told me that it was a $50 deposit they took $210 out my account and then said it was $100 deposit and it's now April and I still didn't receive my hundred dollars back in my account.... poor customer service
Horrible hotel. The service was terrible. The workers were so rude. The food tasted bad. There were bugs and fleas in the shower and bugs in the bed. You call this service? Expensive prices on this hotel, my god. The parking lot is a mess. I want inspection on this place, as soon as possible
Absolutely horrible costumer service. I was in the hotel for a maximum of 5minutes. The hotel is in horrible condition, multiple hazards everywhere, rooms are dirty and walls have cracks running through them. Requested a refund after not staying as we booked through a third party just to be offered excuses and nothing. Constantly being told there is no manager. If I could give 0 stars I would.
Used it for long term parking , for that it is adequate. Renovations might bring cleaner, more comfortable lobby, and might clean up parking lot , until then, it's fine for what we needed it for.
This is the worst hotels I have stayed at. I called the day before to make sure my reservation was all set i arrived at 9pm at night and they had given away my room they stuck my family in the tiny room. There was no cable at all and they state that it included in the room. No cold water only hot hot water. They charged more than was advertised. We asked for fresh towels our second night and got told no. And they are extremely rude! And to top it all they charge us to park both night! Take my advise stay somewhere else!!!!
Parking is an additional charge. The room is super average not great not terrible. Bring your own pillow and febreze. Awesome view from 5th floor, but the window completely opens...sketch. They are in the middle of a remodel. Good for broke young adult only staying 1 night.
So I only go for parking when I fly out of philly and staff was extremely helpful it’s was 3 am and there was a driver and she was very nice and friendly! Don’t except all the negative reviews! Highly recommend!
This is the worst hotel in Philadelphia. I will never ever stay at this rat hole ever again. The front desk staff is inept and didn’t know anything. I booked on line was not informed of a $100.00 hold on my account. I won’t get my money back for 10-14 days. My room was a mess, no one cleaned my room for 3 days and they told me they have no washcloths or
Towels. My faucet was broken and I had to hold it to turn it on. Do not
Book through Splitty Travel because they are in Romania and you will not
Get anywhere. I can’t do this and now
I am broke because of these ratchet people.
My boyfriend and I stayed here for the Luke Combs Concert in November. The Hotel was easy to find however finding where to park. Once I got in the guy behind the counter was going crazy but took care of us as soon as he realized we was checking in. I made a reservation online so everything was set up. We got to our room which was on the 5th floor after walking up all the steps since we had no idea where the elevator was since the main one was under construction. The room was not the one reserved and my CC was ran for a 100.00 more than what the reservation said. I went back to the main lobby where now was a lady. She was rude and said I should have read the sign that said the 100.00 was a security deposit. (Which I don't mind paying but a heads up would have been nice). The original guy was still there and you could tell he was trying to make us happy and switched our room to the one we requested.
Got rooms that were already assigned to other guests.
We paid for two room about 1 month in advance. We called asking if there was late check-in and they told us it was ok. Later in the evening we called again and they said that they didn't have the late check-in registered and if we didn't arrive soon they couldn't guarantee the rooms, even though they were all paid. When we got there there was another customer and we overheard he was getting the last room after he left. The desk clerk told us our two rooms were really the last two. While checking in, the man came back down saying there were people already in the room he just got. After we got our room keys we went up to the rooms and indeed in one of there where two other guests already in the room. So we asked for a refund and started searching for another hotel. I DO NOT recommend it at all.
Good cheap philadelphia airport parking. The hotel however looks like a welfare hotel at very best. No issues while my car was parked there for 2 nights. Shuttle to the airport. I would park there again
A bit far out from the center of Philly. Nothing worked and the rooms smelled bad.
(Receptionists were great tho!)
Used the airport parking services at Penrose Hotel. Rates are decent, but the parking lot is a mess. Cars block parking spots, and feels like a literal zoo. There's only one shuttle to get you to and from the airport, so good luck if you're traveling during rush hour. Chances are you'll be waiting for 45 minutes.
Staff is friendly and super accommodating. Room was clean and had zero issues with the water. The elevator was also working totally fine. It's OBVIOUS the hotel is under construction. That being said everything exceeded expectations. Hotel is in a good neighborhood and close to everything without being in the middle of all the city noise. I would 100% book here again next time I am in Philly!
It’s fine if u like basic. We stayed in a dated room but the hotel is being refurbished. From what we saw it will look fab when it’s done. Staff were friendly and helpful and everything we wanted was in walking distance. Would stay again
This hotel lack basic amenities including gym. They don't provide drinking water in the room. The rooms smell horrible inside. They charge for parking your car there, despite being a guest. It would have been nice to put that on their website that extra charge applies for bringing your car.
Just checking if this place is still open and running and surprisingly it is. I stayed there last year around this time and I can see elevators are still not working and rooms are still filthy and disgusting. Shame on you for putting some old pictures of nice and clean rooms when in reality they look NOTHING like it.
This review is just for paid parking facility offered by hotel. Their rates are always better than others. Service is quick provided someone is there to attend at counter. Ample parking space which gets full at times! They provide free shuttle service to and from airport.
Do not stay here. I cannot believe they're allowed to have this place open. Elevator is broken, and has been for a very long time, forcing customers to walk up stairs, sometimes as high as the eighth floor. Our room had zero working outlets in it, the shower only gave us cold water and the taps where taped to the wall. The hallways were dirty and the floors had not been vacuumed in weeks. The beds in our room were okay but I heard otherwise from other guests. The hotel is nonrefundable - which is probably the only way they're still in business. They also take $100 (USD) for a "damage deposit" that we have yet to get back. Please do not waste your money. This is not a safe hotel at all.
I did not feel safe at this hotel. We had to park in the fire lane with other cars, because there were cars blocking open parking spots. The elevators were broken so we had to haul our luggage up 8 floors. In the room, the fire alarm and water sprinkler were both ripped out of the wall. The air conditioner was also broken and hanging off the wall. The floor was dirty and had not been vacuumed. There were two lamps in the room next to the bed, but none of them were plugged in because there were no outlets against that wall. Strange. The bed looked nice until I lifted the covers, there were large, brown stains over all the sheets. There was also a working motion sensor in the room not connected to anything. Creepy. This place was so dirty, my husband and I waited to get to the airport to brush our teeth. Two good things is that the place did not burn down, and the staff were nice.
This place was excellent! Don’t know why it wasn’t booked out during the play offs. I stayed here last year and it wasn’t as bad as everyone made it out to be. Sure the floors were abit dirty. But the staff was great he boiled me hot water. The lift worked. And maybe I had the one room that was clean.