Got rooms that were already assigned to other guests.
We paid for two room about 1 month in advance. We called asking if there was late check-in and they told us it was ok. Later in the evening we called again and they said that they didn't have the late check-in registered and if we didn't arrive soon they couldn't guarantee the rooms, even though they were all paid. When we got there there was another customer and we overheard he was getting the last room after he left. The desk clerk told us our two rooms were really the last two. While checking in, the man came back down saying there were people already in the room he just got. After we got our room keys we went up to the rooms and indeed in one of there where two other guests already in the room. So we asked for a refund and started searching for another hotel. I DO NOT recommend it at all.
Good cheap philadelphia airport parking. The hotel however looks like a welfare hotel at very best. No issues while my car was parked there for 2 nights. Shuttle to the airport. I would park there again
A bit far out from the center of Philly. Nothing worked and the rooms smelled bad.
(Receptionists were great tho!)
Used the airport parking services at Penrose Hotel. Rates are decent, but the parking lot is a mess. Cars block parking spots, and feels like a literal zoo. There's only one shuttle to get you to and from the airport, so good luck if you're traveling during rush hour. Chances are you'll be waiting for 45 minutes.
Staff is friendly and super accommodating. Room was clean and had zero issues with the water. The elevator was also working totally fine. It's OBVIOUS the hotel is under construction. That being said everything exceeded expectations. Hotel is in a good neighborhood and close to everything without being in the middle of all the city noise. I would 100% book here again next time I am in Philly!
It’s fine if u like basic. We stayed in a dated room but the hotel is being refurbished. From what we saw it will look fab when it’s done. Staff were friendly and helpful and everything we wanted was in walking distance. Would stay again
This hotel lack basic amenities including gym. They don't provide drinking water in the room. The rooms smell horrible inside. They charge for parking your car there, despite being a guest. It would have been nice to put that on their website that extra charge applies for bringing your car.
Just checking if this place is still open and running and surprisingly it is. I stayed there last year around this time and I can see elevators are still not working and rooms are still filthy and disgusting. Shame on you for putting some old pictures of nice and clean rooms when in reality they look NOTHING like it.
This review is just for paid parking facility offered by hotel. Their rates are always better than others. Service is quick provided someone is there to attend at counter. Ample parking space which gets full at times! They provide free shuttle service to and from airport.
Do not stay here. I cannot believe they're allowed to have this place open. Elevator is broken, and has been for a very long time, forcing customers to walk up stairs, sometimes as high as the eighth floor. Our room had zero working outlets in it, the shower only gave us cold water and the taps where taped to the wall. The hallways were dirty and the floors had not been vacuumed in weeks. The beds in our room were okay but I heard otherwise from other guests. The hotel is nonrefundable - which is probably the only way they're still in business. They also take $100 (USD) for a "damage deposit" that we have yet to get back. Please do not waste your money. This is not a safe hotel at all.
I did not feel safe at this hotel. We had to park in the fire lane with other cars, because there were cars blocking open parking spots. The elevators were broken so we had to haul our luggage up 8 floors. In the room, the fire alarm and water sprinkler were both ripped out of the wall. The air conditioner was also broken and hanging off the wall. The floor was dirty and had not been vacuumed. There were two lamps in the room next to the bed, but none of them were plugged in because there were no outlets against that wall. Strange. The bed looked nice until I lifted the covers, there were large, brown stains over all the sheets. There was also a working motion sensor in the room not connected to anything. Creepy. This place was so dirty, my husband and I waited to get to the airport to brush our teeth. Two good things is that the place did not burn down, and the staff were nice.
This place was excellent! Don’t know why it wasn’t booked out during the play offs. I stayed here last year and it wasn’t as bad as everyone made it out to be. Sure the floors were abit dirty. But the staff was great he boiled me hot water. The lift worked. And maybe I had the one room that was clean.