I had read the reviews on this and thought I would give them a chance. Maybe things had gotten better. Unfortunately, it did not! The drop off was not an issue but the pick up... different story. We had to wait 50 minutes after a very long day traveling with two kids and a husband on crutches. Called 4 times and just kept getting told, "they are on the way". If you are ok with waiting for your pick-up, then you will be fine but I would suggest you spend the extra $ and go with another company. Several shuttles from The Parking Spot, Fast Park, Wally Park all came and went several times while we were waiting. I really hope this company looks at their staffing/shuttles times and does some improvement.
Great service and great price. Check in and out was super easy. Car was waiting for me on return. Love the new shuttles. I will be parking here everytime I fly out.
First time parking here. Brand new shuttles and staff was great. Shuttle wait time was within reason, less than 15 mins. My car was ready when I returned. Easy in and out. I will be back.
July 1st,2019, arrived from Rhode island at airport, called the for the shuttle at 9:35pm, i was told to go to levevel 1, between 34-37 parking space, i waited 1 hr. With other travelers with 2 little kids, we saw other shuttles came by 2 and 3 times, when one of park me fly shuttle showed up already almost full, but than the other shuttle showed up, i will pay more for a better service, business running very poorly.
The staff in the office was very pleasant the person who parked my car was also very nice. That being said, none of that makes up for the incredibly, ridiculously, overwhelmingly long wait go to the airport and to be picked up. to go to the airport I had to wait over 45 minutes for shuttle. Coming back was no better. One of the other passengers on the bus complained that she had been waiting for over 2 hours. She was waiting there at airport ground transportation before I arrived, but when I called I was told the shuttle had just left the airport. I was shocked to see her get on with us, and that's when I heard how long she had been waiting. Very unapologetic as to their wait times. Spend the dollar or two extra if time is important to you. If you have the ability to add an extra hour or so to the beginning and end of your travel, then go ahead and book with these guys. two stars for the friendly service from the office staff and for the fact that my car was parked and waiting for me right up front with the keys in it so I could just load up and go.