After traveling 2.5 hours by plane. I got to Orlando at almost 1am. The fly was delay about 20-30 minutes. I called them 1:20am after I got my baggage and no one answered. I called them 12 times from 1:20 until 1:53am and no one answered. I had to get an Uber to take me to get my car which costed me $17. When I got there no one was in there. Then to drive 2 hours back home. I will not recommend.
If I could I would leave a negative statement. They are supposed to be 24/7 with 15 minute shuttles to the airport to drop off and pick up customer. They had me and.my elderly parents waiting for an hour and half. I called over 15 times with no answer, just a voice-mail telling me where to be picked up. It was at 1:30am when I decided to get a taxi that I had to pay $20 to take me to pick up my car. When I arrived to Park Me Fly there was NO ONE there attending any vehicles, attending potential customers or picking up customers from.the airport. This is by far the worst of the worst customer service and experience I ever had! I STRONGLY URGE everyone to stay away!
Nancy was great picking us up and transporting quickly. The office manager helped us get into a tricky broken hood release and jump the battery. So grateful.
DO NOT USE UNDER ANY CIRCUMSTANCES. See the card we were given. It specifically says the shuttle is 24 hours and has a number to call, the same number is also posted at MCO. We are currently waiting on an Uber to pick us up because we have been calling for almost 2 hours, they also claim if no one answers the phone to go to 1 of 2 areas at the airport and that a shuttle should be there, not only have we not seen them, but the other shuttle drivers for other companies are telling us they are no longer running tonight. I can’t stress enough, this business is a scam and they will leave you stranded and high and dry. Will be charging back the money we paid them, I wish I could demand more for the ridiculousness of us being stuck at an airport at 2AM.
DO NOT GIVE THESE PEOPLE YOUR BUSINESS. 100% scam.
Going here from now on, easy drop off and pick up and SAVED US IN A PANIC!! The clown show across the street, made reservations AND PAID FOR, weeks before and they said "Sorry sold out".
Your on your own. Thank God wet left early enough and was Thanksgiving day.
This place took us in and they were booked too.
Called liked I was supposed to, but took forever to get a human after arriving at the specified spot. Took a while for transport to come. Driver was very nice, but then my car wasn't at the stop off. Currently waiting because they can't find my keys.
Edit: Manager found my car and provided an apology and refund.
The most important thing is that my car is safe I have left it on several occasions and I have had no problems. I'm on time and it's economical. The only thing is that the bus that lead to one should have them a little cleaner.
1st time using this facility it was great fast and easy service. I will like more transparency on their charges and reflect all charges on the receipt also I disagree with the airport taxes because it's off the premises of the airport
Honestly, the reviews had us worried. We park our car there for long term trips. When we returned last Wednesday night, extremely late, the van actually pulled up to the pick up area as we walked out. No wait at all. In the past the shuttles had been clean but very old. How surprised we were when a new, extremely clean, Mercedes shuttle van picked us up. Driver was friendly and courteous. Got to the location our car was there ready to go (again we had left the car there for a while and were worried about it starting). Upon returning to drop our car off to go back to the airport, same situation, clean shuttle (still the new one) and a small wait (about 20 min) as the shuttle was at the airport picking up some arrivals. The owners have upgraded a lot. The shuttles, the check in process, and even a screen on the wall that tracks the shuttle so you can know where it is and when it is on its way. We really have to applaud them for upgrading and having these services!
I have always park at this facility. I found it to be reasonably priced, until I tried to book early for the Christmas holiday and noticed that things have changed drastically. Now it doesn’t matter if you book early anymore. The holiday rates will still apply and now you have no option to pay the balance when you get there on they day. I guess now they’re doing what everyone else is doing. I book at a facility on Semoran Blvd for $17 cheaper.
awesome place. They save my life! Had a reservation across the street @ Best Rates just to find out they no longer have parking.??? Peggy at the office was so friendly and understanding checked us in and got us on the shuttle in no time. Andy the driver was also friendly and helpful. made our flight! Thank you guys you saved our trip!!!!
Great service and affordable. Shuttle was on time, clean and comfortable. Driver Ruben was very friendly and helpful. Will definitely use this service again and recommend to others.
I was very pleased with the driver Gustavo! He was not only prompt but very pleasant and even gave us local places to check out. Would definitely recommend this place!!
The driver Gustavo not only has a great name like myself, but was very prompt and thorough upon picking us up. GREAT DRIVER & GREAT ALL AROUND EXPERIENCE WOULD RECOMMEND.
Keep your vehicle away from this place! Dropped off my vehicle and came back to really big scratched bumper. The vehicle was parked outside of the entrance, wierd. Filed a claim before leaving on March 25th and to this date I have not received a response. Calls, messages and text are ignored. don't worry you have not heard the last of me. Honestly stay away and find somewhere reliable with a good track record. Can't believe these people run business.
So you respond here but not directly to me nor my insurance company. I was informed by my insurance company that you weren't aware of the claim! You have a copy of the claim form. Let's do the right thing here and send your insurance information to my insurance has requested and finally fix my vehicle per your so called excellent customer service. Still waiting on camera review...
6 months later and the"great customer service" pending. Refusing to fix my vehicle. Flat out ignoring their fault.
This place saved the day for me and my kids!!! Very clean and respectful. My car will be kept safe and sound. I can finally relax and enjoy our trip. Thank you again!!! I will definitely use them every time I fly!!!
This place saved the day when I had purchased a Groupon at Best Rate Airport parking across the street who wouldn’t answer phone calls for reservations and then told me the lot was full when I arrived day of my flight. Park Me Fly took great care of me and I am very grateful for the wonderful service I experienced. Additionally, I have previously parked at Park Me Fly. I had a great experience both dropping off and picking up my vehicle that time, too. The shuttle is timely and clean, the drivers are very kind and helpful. The front office staff are attentive, friendly, and answer the phone reliably. The manager, Tony, took the cake and was my superhero today. Thank you!
I had read the reviews on this and thought I would give them a chance. Maybe things had gotten better. Unfortunately, it did not! The drop off was not an issue but the pick up... different story. We had to wait 50 minutes after a very long day traveling with two kids and a husband on crutches. Called 4 times and just kept getting told, "they are on the way". If you are ok with waiting for your pick-up, then you will be fine but I would suggest you spend the extra $ and go with another company. Several shuttles from The Parking Spot, Fast Park, Wally Park all came and went several times while we were waiting. I really hope this company looks at their staffing/shuttles times and does some improvement.
Great service and great price. Check in and out was super easy. Car was waiting for me on return. Love the new shuttles. I will be parking here everytime I fly out.
First time parking here. Brand new shuttles and staff was great. Shuttle wait time was within reason, less than 15 mins. My car was ready when I returned. Easy in and out. I will be back.
July 1st,2019, arrived from Rhode island at airport, called the for the shuttle at 9:35pm, i was told to go to levevel 1, between 34-37 parking space, i waited 1 hr. With other travelers with 2 little kids, we saw other shuttles came by 2 and 3 times, when one of park me fly shuttle showed up already almost full, but than the other shuttle showed up, i will pay more for a better service, business running very poorly.
The staff in the office was very pleasant the person who parked my car was also very nice. That being said, none of that makes up for the incredibly, ridiculously, overwhelmingly long wait go to the airport and to be picked up. to go to the airport I had to wait over 45 minutes for shuttle. Coming back was no better. One of the other passengers on the bus complained that she had been waiting for over 2 hours. She was waiting there at airport ground transportation before I arrived, but when I called I was told the shuttle had just left the airport. I was shocked to see her get on with us, and that's when I heard how long she had been waiting. Very unapologetic as to their wait times. Spend the dollar or two extra if time is important to you. If you have the ability to add an extra hour or so to the beginning and end of your travel, then go ahead and book with these guys. two stars for the friendly service from the office staff and for the fact that my car was parked and waiting for me right up front with the keys in it so I could just load up and go.
Tony and his employees were respectful, professional, and friendly. They did all they could do to give out keys in a efficient manner as possible. Employees are very well trained to work in a very busy atmosphere. It is very busy time with the holidays, but they handle it very well. We will be back. Thank you!
Horrible parking lot. My car was parked in this parking lot for 2days. When I go back to pick up my car, I found there are two scratch on the body of the my car. I remember that night, I waited all most 1 hour for pick up my car. When I got my car there are two scratch on the body. My English Is not good, I asked the people what’s happened on my car. They said they didn’t know what happened, they try to push me out, I feel so sad that night. after that night, I contact the manager, he promised my give me a good answer, but now I call him a lot of times, he just don’t want answer to me. I don’t know what I can do. Again so horrible parking lot!