Terrible experience. Highly disorganized, shuttle drive was extremely unsafe as they just filled the car with more people than seats, no seatbelts. When we made it back, we saw that our car keys were in a box with a bunch of other keys, and the way he found them was to ask us what the make and model of the car and showing us multiple different keys that sort of fit the picture. Unbelievably bad, would not recommend at all.
Paid Way for two weeks of parking near Seatac. When we arrived at their location we learned that they had gone out of business. We called Way and the man who answered seemed very agitated and he refused to give us a refund. Not sure where to go from here but these people are thieves and should be locked up.
I waited to write this review after getting my car back in one piece. This has been a shockingly horrible experience. I showed up expecting a shuttle to come every 15-20 minutes and called ahead of time to confirm when I will be there. The shuttle was there but he had to take passengers to another parking lot, which would be another 15 minutes. People were confused about the multiple parking lots that were not clearly mentioned and frustrated that we had to wait 40 minutes before we could get on the next shuttle because of traffic. I could have missed my flight because of this company. I was not aware that I could not park my car myself but instead had to hand my keys over. There are dozens of places you can self park just down the road from this place.
The icing on the cake was when I arrived after 10 pm and no one answered the phones. It would go to an automatic voicemail box saying "sorry". I searched their website for over an hour trying to dial every number I could and just waited in the shuttle loop hoping they would come by. It wasn't until I saw a discreet airport phone with a direct line to the company that I was able to get a ride, another 30 minutes later. I would expect service like this in a third world country but with the options we have in America, do not subject yourself to this experience!
DO NOT PARK HERE!
The shuttle took over 45 minutes to get us, and when we picked up our vehicle it had obviously been hit by another, or they had backed it into something. No response from them after calling multiple times, and was hung up on when trying to settle the issue. It has now been almost two weeks, with no resolution, nor do I expect any at this point.
Horrible experience! Not worth the savings!
We showed up at our reserved time and some guy met us and said the lot was full so we would need to park in their other lot. It turned out to be a hotel 15 minutes away from the airport. Then we had to wait 20 minutes for the shuttle. The shuttle trip back ended up 15 minutes longer than we planned since it was so far away from the airport. So we were almost an hour later than we planned for to catch an international flight. Thankful we were early, but still not the way we wanted to start our vacation.
I do not recommend this company!
However, I have to say they have the nicest shuttle driver we have every had. He was positive and upbeat. I think his name was Kevin and he drive Sunday through Thursday from 6am to 4 pm. If you have already booked with this company, the shuttle ride might be the best part! Make sure you tip him well, because he is a great guy working for a crummy company.