Was terrible service I was disappointed. There was feces on my bed upon arrival, the pillars under the roof look like they are going to collapse, the smell of the room was disgusting, bathroom was unclean. Front desk staff "Andy" blamed me for everything wrong - Would not move me to a new room, was argumentative, refused to give me my $ back, and did not give me new key card. The smoke detector had a plastic bag wrapped around it as well. Overall terrible experience I have pictures of my experience and I am waiting for corporate to get back to me as they gave me a reference number.
Love the fact that they have a full mirror obove the bed room was kinda small but was still good almost like staying in a kitchenet
Good for the price. Quick response. Thank you
Not clean, bathroom disgusting, seems strong urine smell. Stairs and floor filthy. Most lights don't work or have bulbs our, poor lighting.
Absolutely rude people own and run this place. I recommend going to the Surestay instead. It's right behind it with better rooms. We had great customer service!
Planned on spending the weekend in KC so we could enjoy the holiday weekend and the check in process was horrible. The manager was rude and wanted to charge us and extra fee for having a baby. Saying that our child was an extra body and needed her own bed. Our baby is only 11months old. I explained we only booked for one day. He said it was their policy....we tried to reason we the him and instead of accommodating us he just cancelled our reservation....
This is the most disgusting place i have ever stayed in. I had to look for another hotel. I walk in the room and walked out. The room was disgusting, I walk in to the bathroom and found vomit in the sink. If I could give this place no star I would. That was crazy because my wife is pregnant and we walk in to this during a pandemic and we found vomit. That crazy I definitely do not recommend this place to none.
Dingy carpet. Uncomfortable bed. Only 2 towels in bathroom for 2 queen size room. Coffee downstairs tastes of soap. Breakfast is just cupcakes and no protein. Appliances in room are very outdated. AC in room is a joke. Even when programmed to 60 degrees, didn't work well, seems like it's been controlled in the office somewhere. Pls skip this dump.
Great service. The room was like an apartment. Very clean and it's super easy to get to the airport from this location.
I stayed there two days.. I paid a $50 deposit.. I literally just checked out and they took $10 from my deposit because he said there was butter on the floor that they have to clean.. First of all I never had butter in my room at all. And then I said "if there's something wrong with the room I'll clean it myself.." After I said that he said "no, we have to clean it.." I think he was making up an excuse so that he can have $10.. Honestly he's lucky that I had to leave. It wouldn't have been pretty for him. Thank God I held my anger in. Lol. I'll never go there again.. 👎🏿
Great price for the room. Clean room, bed was super comfortable. Would stay again.
Shower wasn't clean, there was smooshed spider in there. No towels or wash cloths had to go to ask for some. The A/C didn't work well. Remote wasn't paired to TV. No breakfast as advertised.
Good place to crash. Good service. Clean rooms. I would stay again.
They do have comfy beds. But very aged and rooms aren't cleaned that well. Can smell smoke and mold. But for price was just ok.