Literally one of the BEST hotels for the price. Super close to the airport and Mall of America and 1 minute walk to the light rail. Interior was super clean and modern with a crew of helpful staff. Highly recommend to anyone in the area looking for a hotel.
Was here for a business conference. The staff was helpful, friendly, and wore masks the entire time. We felt well taken care of! And even though I knew they were short staffed, they never let on that they were and handled everything with a smile. The rooms were well maintained and clean. Nice decor too. Would highly recommend!
On Sep 10 check in this Hyatt Regency Bloomington hotel and here is my experience (Good, Bad and Worst part of this hotel) .
- The hotel looks new and clean. Inside and outside hotel were maintained well.
- Receptionist are not bad.
- I liked outside hotel as well
- Room service is horrible. No one comes and helps if you need room service.
- Towels are very old and tear and dirty (see photos) . I did not expect such tear towel from a 4
Worst part :
- Stayed at this place for 3 days and the total charge was $433. After a week I found out that the
hotel charged my card $433 x 6 which means five times additional charges on top of the
original charges. Called customer service and they transferred me to the billing department.
The person who talked to me from the billing department is very unprofessional and has no
manners at all for a customer. Finally I ended up calling my card bank and reported the issue.
So be aware of such an authorized transaction from a 4 star hotel like Hyatt Regency
I had a wonderful stay in this hotel. Room was cleaned and well maintained. Im a frequent traveler So I love that it’s close to the airport easy access to the light rail and to the mall of America. Great service the staff were very welcoming to me and accommodating to all my needs and requests. One staff named Henry helped me call a cab as my flight back home was too early. Such a nice gesture of him. A nice hotel located a great safe location, nice accommodating staff will surely make me come back over again.
I had a wonderful experience at Hyatt Regency Bloomington. Easy check in. Exceptional service accommodating & friendly staff. Especially HENRY, he make sure that all our needs are being met. They all go above and beyond. We left with satisfaction and smile on our face. Will definitely stay here again and will recommend to our colleagues. Overall it was a perfect stay!