The best customer service ever .
The room was very clean and neat . Breakfast was delicious. I definitely going back
This hotel was a great stay for one night. The jacuzzi was nice and the hotel bathrooms have been recently remodeled. Very nice bathrooms. The entire lobby area is very beautiful and modern. The airport shuttle driver, Joe, was so kind and helpful. The staff was very nice and welcoming. Texas hospitality really is the best!
I fly all over the country, and this is one of my favorite hotels. I never had issues with my room, the rooms have definitely been cleaned and sheets changed. My very first stay I had to do laundry and they had ran out of detergent, but Erin at the front desk somehow managed to get me everything I needed to get my laundry done (they went out to Walmart to get me detergent, fabric softener. I was blown away cause people don’t really go out of their way for you, this left a lasting good impression ). The Breakfast Buffett was really really one of the best ones, Maria at the omelette station was very friendly and her omelette was amazing, she also made sure that I was happy with my omelette , the girl that served me coffee was also very kind and gave excellent service. There are so many good people that work here, even the driver (don’t remember his name) he’s an outstanding guy and genuinely likes being here. Definitely #1 hotel here in Houston hobby. Thank you for such amazing staff!
We held our company Christmas party here at the Marriott Houston Hobby South this past Saturday, 12/14/19. First off, our catering sales manager Toi Johnson was amazing! Throughout the entire planning process she went above and beyond to accommodate our needs from when we first reached out to her to inquire about availability for our party to the week before with our last minute changes! I can go on about her hospitality, professionalism, warm heart and welcoming spirit but that would take long!
Moving forward to the night of the party, our hosts Sandra and Giovanni provided us with excellent service throughout the entire evening. They kept a smile on their face while providing service to us even with last minute food requests. They take pride in what they do and It shows!
The sound system that night was horrible and not working properly. We had a guest speaking that night and it was embarrassing as there was so much static which hurt our hearing and we could hardly make out what he was saying.
Last but not least, the salmon was delicious but the chicken was a little dry and the carved prime rib needed to be cooked longer as we received many complaints of it being undercooked. The rolls were pretty hard but the desserts (cheesecake, chocolate molten cake, chocolate mouse cake and strawberry shortcake) were delicious!
Overall, we would recommend this Marriott for your event and still consider booking for next year! But contact Toi Johnson to plan your next event!
By far one of the best stays I've had at a Marriott. Very clean, warm and friendly staff, and the breakfast was great. Thank you for the wonderful experience. I'll be back for sure!
Very nice 50” TV with a great selection of channels including Netflix, HBOGO and Showtime on demand.
Very nice place. I was there as a guess for JY-1979 Class Reunion. The price of a mixed drinks was too high and the beef was kind of tough. All-n-all good place. Those JY group known how to party.😎
Good service and nice room. The airport shuttle drivers were both very friendly and prompt. The food in the restaurant was good too.
This spacious, clean hotel is located on the Interstate 45 service road. Parking spaces are abundant, but cost $10 per day. Hotel staffing is reduced to one front desk clerk at night. Therefore, the clerk was not able to leave the desk when the ice machine on our floor ran dry. The hotel restaurant (Latitude 29) staff provided mediocre service. One of the supervisors admitted to a 45-minute wait for table service during the lunch hour.
This place is so so so beautiful. And the food is well prepared with lots of friendly faces. It is also very big and clean. I like the experience i had here and you would tooo.
The front desk, breakfast staff and overall staffing was friendly, professional, informed and helpful. The cleaning service was hit or miss in my situation. Booking online was somewhat weird because of third party confusion. For the price I paid it would be nice to have a more affordable breakfast buffet which wasn’t included. The pool is gross and the hot tub was worse. I used the workout room and that was fine. Over-all stay I would recommend everything except the pool and hot tub. You have to possibly request cleaning service if they forget you and ask for extra supplies as they’re not working off a consistent check-list.
Love this place! Very clean and unique. Also staff is very sweet and caring about their clients needs.
Who builds an atrium hotel and puts a standard warehouse roof on it? No microwave in the rooms, breakfast buffet is $20, and the TV has a timer that can't be overridden so it shuts itself off in the middle of programs. In the rooms, there is one barn style door to be used on either the bathroom or on the closet. The shower in the bathroom also has a barn style door that only serves to block off over half of the opening making it hard to enter or exit the shower. The only towel rack is inside the shower. There is a restaurant in the hotel lobby and it's the only convenient food option as there is only one place to eat within walking distance, a Taco Cabana. There aren't even any convenience stores nearby.
The only bright spot are the servers manning the $20 breakfast buffet. Too bad their food buyer doesn't know how to select produce for quality nor know the difference between a breakfast sausage and a summer sausage.
I'm on my 3rd stay at this hotel and it's not changed one bit. I'm here for work and I'm glad I drive down here instead of flying so I can leave as early as possible once business has finished.
Simple hotel service. Friendly faces. We had little AC trouble they got right on it. Easy parking. Easy access to Gulf freeway. Super super close to the NRG stadium. The beds are very comfortable and I am going to buy or steal the pillows because they are amazing!