Very friendly staff. An older hotel with some areas that could use updating. Very clean and well-kept. Nice breakfast buffet. Executive lounge is very nice.it spans the top two floors with a view of the pool and the airfield. Limitation is it is only open from 6 a.m. until 8pm. Room was nice but nothing fancy. It was wonderful to be welcomed to a nice cold room. Only wish the air conditioning would knock down the humidity as well. The airport shuttle was great when I arrived at 9 pm. It shares a shuttle with the Sheraton and they have at least a half-a-dozen vans constantly running. I would absolutely stay here again.
Very friendly welcome, warm tasty cookie on arrival which is great. Smaller room, maybe not a gorgeous room but functional and efficient. Of course we weren't looking for a nice and elegant, so it worked for us. A/C was working great, comes with fridge and microwave was good especially we stayed for 3 nights and needed a fridge to keep our groceries in there to warm up food. They don't serve breakfast but they do have onsite restaurant and Starbucks. Overall we liked this place.
I wont go into the mold smell and the need for this hotel to be updated, but i was very surprised at the rudeness and dishonesty of the front desk staff. I was booked for 3 nights and they tried to give me a handicap room which does not work for me given im 6.4 and everything is super low. I asked for another room and they said they were sold out so i used the diamond member plea which i rarely do and he said whats that suppose to mean. So i told him to change the stay to one night and i left in the morning for another hotel. I found out that night from the bartender that they weren't even close to capacity and i tended to believe him given there were only 3 other people there besides me.
Oh, and when i did get to the room, the toilet wasn't flushed. Luckily it was 'liquid only' but still. How Gross is that.
Dallas has way too many hotels to put up with that and the one i checked in the next night was wonderful and i will given them a glowing review. This one is just bad. I recommend you choose from one of the many other area hotels and stay clear of this one.
This hotel has done a great job of putting forth the effort to take care of it's travelers and make them feel comfortable. While I will say there are a few instances where a bit more training would do them well, around interacting with customers and hotel policy, it's not enough to cost them a star. It's apparent to me that they care about their customers and that speaks wonders.
The restaurant is good, and more importantly consistent with decent staples and room service that is fairly quick and always courteous. Rooms are well cleaned and comfortable. I've stayed here twice and should I be in the area I would use this hotel again.
Horrible place! They will charge your card for incidentals which is fine you will be reimbursed for that if you don’t use it. BUT then if you booked through a 3rd and PAID through that 3rd party, when you check out the card you used for incidentals they will charge you the room rate of your stay even though you paid through a 3rd party. Called to get this refunded and they told me they had no charge on their end so couldn’t refund my money. REFUSED to take my bank statements showing where they charged my account as proof. This is theft! To take money you were not authorized to take. The amount they charged me was for a room rate which was more than the incidentals. And to top it off their shower temp fluctuated during shower from freezing cold to scolding hot. DO NOT STAY HERE!