Cannot say enough positive things about Glenn at the front desk or about this hotel. I came in tonight after a really terrible experience at another hotel, I left the other hotel and came in at 2:30 am it was that bad. I was exhausted and upset and Glenn did everything he could to cheer me up and turn the night around. It was 2:30 in the morning and he was still in good spirits. He didn’t just go the extra mile, he went an extra highway! The other hotel I was staying at didn’t have a working phone in the room and for several reasons I did not feel safe. When I was settled in the room Glenn called to make sure the room was great and that I felt safe. He also offered late check out before I thought of it and threw in a voucher for a free Starbucks coffee. Glenn and your team at Crown Plaza are great. Glenn needs a raise/promotion/his own hotel all of the above!
I attended a wedding for a family member of mine,
They cut the wedding short because “some people weren’t wearing masks” even though everyone was with the exception of few due to health issues. While we were trying to take a picture with the bride and groom, the turned the lights off so that we can get out.
I felt so bad for the couple, this was their day and it was totally ruined by the poor management. I can’t even imagine how I would feel if I spent well over $50,000 on a wedding that just shuts down like that.
I do NOT RECOMMEND for anybody to host a wedding/ or any sort of event.
I had my wedding here and they ended it early. All of my guest were wearing masks with the exception of a few due to health reasons. They were fully informed of this and still ended my wedding early breaching our contract. They’ll be hearing from our attorney soon. I DO NOT recommend anyone staying here or planning any event here. Garbage hospitality! They turned the lights off as the photographer was taking our pictures.
Worst hotel experience ever, booked here for 2 nights, the second night I saw a cockroach in my room. They refused to give me another room. Finally when I spoke to the general manager “Jerry” instead of helping me out he asked me to leave. They also refused to issue a refund.
Old building. Did some minor upgrades, but still an old building. Coil spring mattress from the 90's?
Nice hotel. Can't understand why I can drink beer but not workout but I doubt that's their choice.
Everything was nice. The only downfall of this experience was that I specifically reserved the room because I called and asked if the pool was open. The lady that answered and booked my room confirmed that the pool was open. During check in, I learned that it was closed. People on the phones making these reservations should be aware of everything the hotel has to offer.
We used their park and ride offer. Lots of parking at about half the price. God shuttle service to the airport.
The hotel is nice however the staff could use some customer service improvement. The front desk staff seemed irritable when questions would be asked. My thermostat in my room seem to not work well it was terribly could however they were able to come up and fix it. The staff seemed overwhelmed by a conference they were having which may have contributed to the customer service
Motion sensing thermostats. My comfort was sacrificed for a few dollars. Didn't sleep much at all because everytime I got comfortable the heat would cut off (30F outside) and I'd wake up to a cold room. Once I got up to check the temp, the heat would turn on but if the room got too cold, the room would not get to set temp before it would auto-shut off again.
If you want to have a comfortable temp in you room, good luck I ended up sleeping with my pants and shirt on.
Very beautiful hotel, Starbucks for morning coffee, restaurant for breakfast, lunch and dinner. Great food. Rooms are clean and sanitary. Nice swimming pool, great selection in the market area. Recommend it you're looking for a hotel to stay in and not having to leave and go out. The only con I have is the parking lot. The parking lot can fill rather quickly and on a cold day it's a long walk to the front entrance. Other then that, everything else is great.
We used Crowne Plaza for offsite parking for the airport. We had our 5mo old son and a service dog and the airport shuttle was very accommodating. They made a potentially stressful situation very easy for us. We will always park here in the future.
We use Crowne Plaza for a park and fly when we go to Colorado. It is great. The parking lot is well lit and your vehicle should be safe. The give you a shuttle to the airport and pick you up when you come back. Crowne is just off the interstate very easy to get to. Check it out next time you fly out of MKE
The hotel was all right... Nothing special but adequate. The restaurant in the hotel (The Altitude) was not delicious
Nice, clean, close to airport. Second time we stayed here and the second time no wake up call. The lady at check in assured us we were on the list. Obviously she didn't really put us on it. Can't anybody find competent help anymore? It's getting rediculous! Next time, a different hotel.
I have parked at Crowne Plaza several times and not had issues. I got there at 4:25 for a 4:40 am ride to airport it was full and so was the 5am, thankfully they did get me on 5am, but it made for a stressful and frustrating time. I hope you will please make parking clients aware of this before arriving.
It was nice, the room was clean and spacious. The pool and hot tub could have used a cleaning. The restaurant was nice and the service was good.
Getting the heat to work in the room was challenging, the coffee maker didn't work, no ventilation in the bathroom. Staff was nice. Had a catered event and the food was minimal and adequate but not worth the money we paid.
The renovations look great and the staff is friendly as ever. Sam took great care of us throughout our room service experience - answering our questions well and sending us good food and local beer. There was a slight hiccup at the front desk during check in, but the beautiful room and the good service in the Altitude made up for it. Checking out was much smoother as well. We will be visiting again.
It's a very nice hotel. Rooms are very clean. The staff are really helpful and professional. The restaurant was very cozy and the food was really tasty.
I use crowne plaza for airport parking. Very convenient..1 mile to airport. They shuttle you to and from the airport. Extremely friendly. Would highly recommend!!