BMI Smart Parking - Lot 3 (MCO)

BMI Smart Parking - Lot 3 (MCO)

$6.65 / day
1 2 3 4 5
Good
2.9 miles from MCO
6070 Laurel Valley Drive, Orlando, FL, Orlando, FL, US

Overview

3.5
Located minutes away from Orlando International Airport. Free shuttle service to and from airport included with online purchase.  No extra charge for full-size vans, pick-up truck and large SUV's.
BMI Smart Parking implemented a safety and sanitization plan in response to COVID-19.The driver will wear a face mask and gloves. Luggage assistance will still be available if you want it (and if you do, they'll use barriers to prevent the spread of germs). Limiting shuttle capacity to respect social distancing guidelines. Treating all shuttles with an antimicrobial application. Performing daily disinfectant cleaning of the shuttle and throughout the facility with EPA-approved materials
Address
6070 Laurel Valley Drive, Orlando, FL, Orlando, FL, US
Google Map
BMI Smart Parking - Lot 3 (MCO)
1 2 3 4 5
Good
6070 Laurel Valley Drive, Orlando, FL, Orlando, FL, US

Amenities

Google Reviews

3.5
Good
1 2 3 4 5
(Based on 168 reviews)
Roger Corbitt
1 2 3 4 5
I will NEVER park at this off-site parking place again. We arrived in Orlando at 7 pm and called once we got our bags at 7:11 pm for pickup. 30 minutes later and still no shuttle so we called again. The person said it would be 10-15 minutes at the latest. 18 minutes later we called again as there was still no shuttle. The person working was rude saying "you need to learn patience". It took 50 minutes for pickup that night. Poor customer service and time management. They were the cheapest but also the slowest. I guess you get what you pay for.
Rick Powell
1 2 3 4 5
Even though it seems like a great price don't be fooled like I was. Got to parking lot hour and 30 minutes before I was supposed to board my flight and almost missed my flight. Was last person on the plane and had to run through the airport. Sat at parking lot over thirty minutes just to get parked and then after getting on the bus driver wanted to stop by the office and bs for another 15 minutes. Return from my trip back to Florida I stood outside for 45 minutes and still haven't been picked up yet with three calls to there office. Will never use them again having to get a taxi to get back to pick up my truck
Caytie Wilkes
1 2 3 4 5
I booked specifically because this service was listed as 24/7 online and was told by the person working the service counter to call the day before my flight arrives to arrange pickup for between 12am and 4am. I called to schedule pickup for my 2am flight and was informed they wouldn't pick up between 12am and 4am so now I'm going to have to pay to get a ride to the lot, which defeats the purpose of me having chosen a 24/7 shuttle service. I would have chosen another service had this been stated up front.
Christine Schroyer-Green
1 2 3 4 5
The lot isn't fancy but the people are nice and prompt. We had no issues getting picked up at midnight after a late flight. Will definitely use them again. Great price!
Lisa Brux
1 2 3 4 5
We should have never left our 2 cars there. We drove from Tampa to catch a plane from MCO. The cars already parked were inches between each other. Originally thought, we should just lost the $50.00 we already paid. But we kept the reservation. I did take a picture of my mileage but no pictures of my 2 cars. Once we got back, I had 23 additional miles on my 1 "nice" car and damage on the front panel. I mentioned this to one of the employees about the extra mileage and he responded, "sometimes we have to move the merchandise". Where did they drive my car? I also spoke to the office manager about the damage and filled out a claims report. I did give it a one star because they did pick us up after waiting 20 minutes at the airport. Update on 2/18/21, after 5 left messages, 1 email, 1 filed report, still no response by BMI Smart Parking.
Jose Carrillo
1 2 3 4 5
Worst parking experience ever... I would give less than 1 star if it was possible. Started with waiting at the airport for 50 minutes for a van to arrive after I called and entered my pin. Then when the Van arrived, I found out it was a mass free for all to get on the van. This was difficult to do as I was with my family including 2 kids (one just 7 months old) and my mother in law. So as the one van that finally showed up got bum-rushed, I had no chance to make it on. Low and behold 20 minutes later another one showed up and got rushed again... So there I am waiting for another shuttle to show up 20 minutes later. What makes the wait worse was that the entire time I was waiting, I saw their competitors show up, shuttle after shuttle, many times over, all while this company could hardly get shuttles to the airport.



All the while as I am waiting, I am calling the company and trying to speak to someone at the office. I was trying to ask if the driver can look out for me and my family and small kids to make sure we get on and after my first call, the person in the office recognized my number and stopped answering the phone... I found out because I called after from my work number and they answered with no issue.



I wish anyone in the future luck with this company. Their low rates are not worth the 1 hour and 40 minutes waiting at the airport just to get to my vehicle. I will never use this company and can never recommend them to anyone. This was by far the worst experience and really wished I went with someone else for my airport parking experience.
Amoya Marshall-Banton
1 2 3 4 5
Do not park here. Seriously. The picture online is not the BMI location my car was parked at. There is no office. The phone number does not work. And check up is not guaranteed. Some random guy drives up and says just go on the shuttle which was full. Waited almost 1 hour for a new shuttle. Good thing I came early or else I would miss my flight.

Returning was worst. Called number again - doesn’t work. Ended up calling customer service who successfully transferred call. Required a code that was never provided initially. Account was charged nevertheless. Once at shuttle location for pick up- waited 35 min. Only one shuttle sent and there was more than 11 people which is their limit.

Honestly - you get want you pay for. Less some times cost more. Don’t park here unless you really have lots of patience
AMERICAN LIONS RUGBY CLUB
1 2 3 4 5
All the people in our club park cars with this company. We are a non profit organization and we are very satisfied with the attention that this company gives us. They give a great service, Tony the manager is a person who is always willing to make us feel comfortable as clients. 10 STARS!!
ELi Brewer
1 2 3 4 5
Do not park here waited 3 hour to get my vehicle over 30 behind me got there cars first owner had to be called to help out didn't change the speed of getting cars out. They hold your keys and won't allow you to go and get your own car. If you value your time do not park here pay the few extra bucks to park else where
Olga Andri
1 2 3 4 5
The only thing I know is that I see other empty parking lots and this company is always full. That is a sign of good price and good service. I am a client of this company and I have always received good service. Could it be that some negative comments are from another parking lots to make them lower the score? In my opinion, 5 stars !!



AGAIN! people can say anything... i park my car here again, and they are amazing!!!
Semir Hamzic
1 2 3 4 5
Great service! Maria was great! Everyone is super friendly. Didn’t wait long for shuttle to take us to and from the airport. Will definitely will be a repeat customer!
Caisy Rosado
1 2 3 4 5
Waited over 2 hours to receive my car upon arrival from transport. Was only updated twice with "you see how busy we are, your car is coming" and "your car is next".



After a grand total of 135 minutes, 3 full shuttles of other paying customers getting their cars in no time, calling for a shuttle over 20 times!! only to be sent to voice-mail and hustling just to get a ride back from the airport(they have no procedure on how the shuttles are filled returning from the airport) I was finally asked to get on an empty shuttle with an off the clock employee and a driver where I was taken to a separate parking lot (no more than a quarter mile away) where my car had been sitting and running the entire time.



I can never use this service again. Hands down worse parking experience of my life.
Peggy Villalona
1 2 3 4 5
Great place to park! Had a great experience! They Are affordable. The staff is friendly and very knowledgeable. I will definitely park with them again!!!
Tina Hervey
1 2 3 4 5
These people are amazing. The whole process of check in and transfer to the airport was fantastic. When I got to the lot my front tire was flat (I admit that it was flat when I left the car in the lot, but since I was in a hurry I decided to solve this issue upon my return) and General Manager Tony changed my tire and they didn't charge me anything for the extra service. Also, I was comfortable in the waiting room, where chikky offered me water, coffee and chocolates. It is the best parking lot in Orlando. I highly recommend it !!
ALVIN COLE
1 2 3 4 5
In my opinion, BMI Smart Parking gives you everything it offers you. In addition, the staff of the company cares about making you feel safe and comfortable. I reached out to them through APR and their attention was perfect. Then I came back again and the service was even better. They have clean, modern vans and always a smile to the customer. There is alcohol in gel, they offer mouth cover (free, I forgot mine). They parked my car and on my return the car was waiting for me. When I went to the airport I checked in in 5 minutes and in 8 minutes I was at the airport. On my return I called by phone, 7 minutes later I was in the shuttle and when I got to the parking lot my car was waiting for me ready to go. Honestly, they deserve more than 5 stars. Plus they have the best rate in Orlando.
Jamie G
1 2 3 4 5
Great service! Most affordable around Orlando. The bus is clean & it's a quick drive from the parking lot to the airport. The best part is your vehicle is ready to go in the front when you get back ! Highly recommended 👌
Olga Andri
1 2 3 4 5
The only thing I know is that I see other empty parking lots and this company is always full. That is a sign of good price and good service. I am a client of this company and I have always received good service. Could it be that some negative comments are from another parking lots to make them lower the score? In my opinion, 5 stars !!
AMERICAN LIONS RUGBY CLUB
1 2 3 4 5
All the people in our club park cars with this company. We are a non profit organization and we are very satisfied with the attention that this company gives us. They give a great service, Tony the manager is a person who is always willing to make us feel comfortable as clients.
Fabian Guta
1 2 3 4 5
I share the 5 stars, I do not share the negative comments. You have to have common sense. They promise to run a shuttle every 15 minutes, and they do. And they also strive to provide great service. I traveled with a woman who complained about the delay and the shuttle arrived in 15 minutes, no problem! There are people who complain to complain, I appreciate the great service of these people! Thanks Andy, Tony for the great service !!
Marketing Gerencia
1 2 3 4 5
Great service! More than what I expected! Due to the hurricane, many places in Orlando were flooded and they did not let me get wet, but they brought me the car to their canopy and I was able to go home without getting wet. I will park my car here again. I recommend it!
Nicholle Buffong
1 2 3 4 5
Great experience. Very professional, courteous and timely. Upon my arrival I contacted the reservation line and they told me where to meet my driver. He beat me to the stop. I will definitely use this service again.
Isaac Xiques
1 2 3 4 5
The best service here!! trust me!!!! I recommend it, you wont be regretted

Parking with them is amazing, they are so friendly! You will have the most comfortable experience :)
Camila
1 2 3 4 5
First-rate service. Great customer attention! Best airport parking, very close to MCO.
Christy Kucera
1 2 3 4 5
They deserve zero stars. They advertise 24 hour shuttle but don't answer the phone and never show up at airport. Ended up taking Uber.They also charged me for a car wash and a week later my car was still dirty.
Dani P
1 2 3 4 5
Amazing service, very convenient and very friendly and outstanding customer service!! Very clean vans and amazing service overall!! Would definitely come back again when I fly somewhere from MCO. Great parking and Close to MCO
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