I have being using this company since 2006
and have not had any problems always on time car ready when i get back if is winter car is nice and warm never had to wait more than 10 minutes for the shuttle
I used this lot a couple of months ago and the wait for pickup was shorter. Based on that experience, rebooking for the upcoming trip.
BEWARE Phone Stolen out of Car!!! Been parking here for years but never again! I had left my old work phone in the car when I arrived it was gone. The worst customer service. No one ever called me back about my claim. When I reached them I was told they're not responsible and I should file a police report. Absolutely ridiculous! They wouldn't even acknowledge which employee parked and delivered my car. Terrible customer service!!
I used Airpark for a trip to CA. They are organized, helpful and the prices are very reasonable. I didn't have to wait at all to get shuttled to the airport or to get picked up when I got back! The staff there are so very friendly and they care. I took some cards and will give them out to my friends.
WARNING: This place is absolutely disgusting. Incompetence pours out of every inch of that parking lot. They are cheap and close to JFK. I can see how easy it is to take advantage of people but it isn't right....
UPDATE 09/13/17: had to pay over $200 for detail because they left window open while the car was waiting for us to arrive from airport. The detail place explained that if I did not own a Jeep Wrangler that I would have had a serious issue. They discovered copious amounts of water still in my car( this issue occurred on 8/30/17!!! Until this day they have yet to return my calls... STAY AWAY!!!!!
Worst possible customer service. Dropping the car off and getting to airport no problem, but when I arrive week later and call for the pick up, they insist I am not "where I am suppose to be". I walked to very exact same spot where they dropped me off and called for pick up. There is only one "American Airlines Departure" area and that's where I am. They keep telling me I am not where I say I am and ask me to ask people "where I am", they tell me 17 times to go to middle Island. I am exactly where they ask me to be and "Driver cant find you". Incredible. 45 minute wait and I see the driver in A completely wrong spot. 100% their mistake. Rude in phone and completely noT willing to listen only talking top of me and asking me to walk around and look and ask people to tell me where to go. BEST PART ? When I finally get the ride to their location, I am now 20 minutes !!!! into new 24 hour period and they CHARGE ME !! DO NOT USE THESE PEOPLE !