The WORST parking lot I ever used. Though my fiancé and I made deals with a parking service that guaranteed that we would not be penalized for COVID-19 and our military order did not allow us to travel. The parking service and parking lot did not see eye to eye; therefore, after getting to the guardrail and questioning the full payment my fiancé was entrapped. The owner would not listen or let her go unless she paid the full amount. (even though we made two payments) The owner was so rude and had no regard for the situation. My suggestion never use Airpark Newark.
Safe place to park and great prices. Shuttle service is always kind and thoughtful. I will use airpark every time I go away on business/leisure trips.
I would recommend using this parking location. I made a reservation in advance using their website. We arrived at the gate and scanned the bar code that came with the reservation confirmation. The gate opened and we followed a bus to a parking spot. The friendly attendant helped with our luggage and we were on our way for the 5 minute trip to the airport. When we returned, it felt like we had to wait a little longer than some of the other shuttle services but not more than 15 minutes. Another friendly driver helped us with our luggage and we arrived back at the parking area without incident. Our car was exactly how we left it and we were our the gate and on our way home without incident. I would use this parking area again.
The Best and Only airport shuttle I'll ever use :)
The service from all the staff is very professional, helpful, and friendly.
From the moment I pulled in and parked my car, the shuttle was right there waiting. Took me to my terminal in no time. Same goes for when I returned. No need to call for pick-up the shuttle passes frequently.
The lot is secure, well lit, clean, blacktop, and has plenty of parking spots. The shuttles are also clean and comfortable. Oh, did I mention very reasonable pricing. (look for specials)!
I would give 0 stars if I could. I am still waiting to be contacted by a manager as i was promised by Jeniffer that I will be contacted in 24 hours. It is now 4 days.
I attempted to book a reservation on the website but it wasn’t successful. I arrived at the parking lot and showed a screenshot to the attendant Jessica who tried to book online with me on my phone and we were not successful because of a glitch in their system.
She called the manager who said I should take a ticket and they could not give me the 7.99 offer on the website, but rather 9.99. I had no choice.
When I arrived after 13 days, I had to wait for over 30 minutes at the gate as i was not allowed to leave after an 8 hour international flight. I requested Jeniffer to contact the manager, she said it is too late in the day to call him... and even though there were notes regarding my ticket in the system. Finally.. after 30 minutes of waiting at the gate, Jeniffer contacted the manager who said I should pay the full price of 12.99 and he will contact me in 24 hours. I still waiting. Not only did I not get the advertised offer of 7.99 online, I did not also get the 9.99 offer. Seems like a bait and switch to me.
Obviously their customer service is poor.
Easy in. Easy out. Secure facility. 👍🏻
Excellent service. Neat and orderly parking lot. Shuttle was on time and driver was pleasant. They seem to have a great corporate culture from top to bottom. I highly recommend!
The drop off was great. Pick up was terrible....waiting in the cold for over 30 minutes. Called multiple times....if we could get them to pick up....they just said they would be there shortly....first bus passed us by.
We used airpark when we stayed in NYC (instead of spending crazy money to park near our hotel) and couldn’t be happier with our experience. Great pricing, friendly and courteous staff, and I felt completely safe leaving my car there for 4 nights. They shuttled us over to Newark from the parking lot, we took the monorails to the train, road the train into Penn Station, and took the subway to the street our hotel was on. It worked out great and I would park here again!
Fast, easy, cheap, convenient. The lot was well lit and felt very safe, unlike some other lots I've been to. The shuttle was quick and took me right to my car and unloaded all my bags. Well done.
We just got back from vacation and had left our car at Airpark. We cannot say enough good things about them! We parked the car and the shuttle immediately pulled up, loaded our luggage, and drove us to the airport. Coming back, the shuttle was waiting for us and dropped us off right next to our car. The employees were curteous and we could not have had a better experience! Will definitely continue using them going forward.
Airport parking is mostly a pain, but Airpark Newark makes it bearable. The lot is easy to find using GPS (look for tall skinny flags at entrance). The lot is in extremely good condition and well organized with plenty of spaces. The shuttle picks you up and drops you off right at your car (you do not have to drag your luggage anywhere). The shuttle drivers have always helped me with my luggage. I gladly tip them. The shuttle operates every 15 minutes around the clock (24/7) and it's nice that they pick up from all 3 terminals at Newark Airport - you do NOT have to take the Air Train to P4 (saves time). One time my car battery died while I was away and they were able to jump it for me. Another time, my flight home was cancelled due to weather so I arrived a day later and they didn't get all nitpicky with the charges. I feel a 5 star rating is well-deserved.
I recently used Airpark Newark. I had an issue with the driver at then end of my trip. I was returning to pick up my car after having parked there for one week. I got on the shuttle from the airport back to the parking lot. This was my first time using this service so naturally I was unaware of the procedure. The driver did not communicate properly that I was supposed to let him know where to drop me off. I thought that the driver was going to drop me off at the stop within the parking lot but that was not the case. The driver yelled at me and was very rude as he was dropping me back to pick up my car. I apologized and made it known that this was my first time using this service. He then proceeded to get in a verbal debate with me about the whole issue which did affect the other passengers on the shuttle. I felt that this was very unprofessional and for that reason I only gave Airpark Newark a 3 star rating.
We had a great experience with air park! And the driver Anthony was such a nice guy! Very friendly, very helpful, what a great employee! Thank you Anthony for bringing us to our car and being so friendly and funny!
This was our first time parking at Airpark Newark. Everything went smoothly. It was easy to book online. The drivers were all friendly, respectful and helpful. Did not have to wait long for either shuttle. Would use this lot again.
Airpark was wonderful. The facility was clean and secure and easy to enter. You can literally see the airport from the parking lot. We only had to wait 5 minutes and the shuttle picked us up right from our car. When we returned the shuttle was clearly labeled and the driver was very friendly. They dropped us off right at our car again.
The thing that made them so extra amazing was we reserved through a 3rd party, Way.com. Who made our reservation wrong by a day and also did not pay the full price even though we paid upfront for everything. Way.com was refusing to listen or even look at receipts. I called Airpark just to confirm we were correct and get a full understanding of what happened and they fixed it immediately! So thank you so much after a crazy flight, Airpark made everything better.
I'll never park anywhere else when flying Newark. This lot is sparkling clean, employees are professionally dressed and incredibly polite. The prices are great and the shuttle is prompt & fast. What more could you ask for?!?!
I believe Jose drove us to the airport & Anthony back. They were fantastic. The young man in the payment booth was also great. As was the fast and easy scanning of my QR code w my info. Well Done AIRPARK NEWARK!
When I do travel, it's always a coin toss to find a place to park our car or take a limousine to the airport. Not anymore. Airpark Newark has moved the needle so-to-speak and we will look no further. From the lovely woman who answers the phone when you call from the airport to request a pick up to our driver Marquise, the staff are very friendly, helpful, and professional. Parking our car was easy and the bus picked us up within a minute or so. The facility is clean, organized, and appears very secure. I will definitely park there and recommend Airpark Newark to my friends and family.
Car parking was prepaid so I didn't have to waste time entering or exiting. Both attendees that picked up and dropped off each way were safe, friendly and assisted with luggage. Plenty of parking spaces and van was clean and spacious. The ride to the airport was less than 15 minutes. Will use this service again when leaving from Newark which is soon.
Excellent customer service. The dispatcher Jessica & pick up driver Anthony were very helpful. Fast pick up and drop off. Easy reservation set up. Clean and secure lot. The most affordable option around Newark. I will use Airpark again and highly recommend it.
Parking was easy and conveniently located close to the airport. The wait for a shuttle in both directions was very minimal. Upon my return from a 8 hours exhaustive flight, I had the pleasure to be escorted by Anthony back to my vehicle. His energy and customer service is exceptional. We had a brief conversation and he was knowledgeable and spoke highly about the operations of the company and the owner. That’s an A+ in my book. I will definitely use Airpark Newark again.
Very easy to use. Shuttle follows you to your car to help with luggage and take you to airport. On the way back I waited maybe 10 minutes and shuttle dropped me to my car. I was one day late picking it up due to a flight delay - it was no problem in letting them now because someone always picks up phone and she didn't even charge me the extra day when I was driving out which was a great ending to a LONG trip.
Great location. Great customer service. Fast pick up and drop off. Easy reservation set up. Clean and secure lot. Was also the most affordable option. I will definitely use this lot again and highly recommend it.
We had a good experience when we parked and were dropped off at the airport but on the way home we had to wait 45 minutes to get the shuttle back to our car. There was only one shuttle driver and the first time he drove by he was full. The second time he was full, too, but he let us stand (with a lot of other standing people) and put our luggage stacked up and blocking the door. The dispatcher we called knew he was the only driver. If you are willing to wait on a Saturday night you can give it a try but there were so many empty shuttle busses that stopped for the other companies that were empty and picking up passengers, you should try the others.
The price is right!!! And, Airpark is close to the airport, so it takes mere minutes for the shuttle to get you to your terminal from the lot! Pick-up upon return is easy! Parking lot is lighted & monitored, so vehicles are 100% safe! Drivers are friendly, helpful, & get you around quickly!!
I was very happy with my experience. The lot location was easy to find. The lot is nice, and easy to navigate. All the staff I encountered were friendly and helpful. The shuttles are comfortable and I hardly had to wait, either direction. Will definitely use them again.
Easy to manage. The driver Anthony was AWESOME... He was courteous and really fun. The website was easy to navigate. It was worth every penny. I was about to rate this whole experience five stars and gush over everything, but then when pulling out of the lot... Ugh... The very RUDE young female attendant at the gate wouldn't let me leave. She said I still needed to pay an additional $7 fee for whatever processing service was not included on the website. WHAT THE FLUP?? It should have been all included!! So while I was exhausted after traveling and just wanted to get the heck home, this annoying girl wasn't opening the gate until I paid MORE money!! Yeah. Bummer. They rocked until that moment. I won't be using them again. If you can't trust the website and their employees are that unprofessional, DON'T USE THEM. She should have waived it.
Friendly and helpful staff. Very safe and clean. A clear winner. I used twice in two weeks. Thank you!
No problems with reservations, shuttles were clean and on time, staff was professional. AND, when I, like a moron, left my window open for a 15 day trip, they taped it up to protect from rain, without being asked. Really top notch service - Thanks guys!
I had a really smooth experience with Airpark. Pulled in at 5 AM and was whisked away to the airport. The return was really easy too - they came within five minutes of me arriving. All in all, just a good, hassle-free experience.
This park and ride is very easy to get to. After going through the toll booth just get off on Frontage Road and go about a mile. After I pulled into the lot looking for a space the shuttle van followed me to to a parking spot. I got in the can and was at the terminal 5 minutes. On the return trip I called Airpark and was told the van is on the way. He got there a few minutes later and I was back at my car in a few minutes. The final price was just as advertised - no hidden fees added on. Easiest Newark trip I ever had.
Easy to park Their always there to help great staff and it's a breeze recommend it.
Waited 25 minutes to get picked up
We had an excellent experience with EWR's Airpark. Mike, the owner, was extremely helpful and communicative when we had an issue with our keys and all of the staff we encountered were friendly and courteous. We didn't even have to wait for a shuttle back to our car upon our return - it was already waiting at our terminal! A convenient, affordable place to park when leaving from Newark.